Case Reaction from Cedric Chin

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This is the case reaction for "How Swatch Saved the Swiss Watch Industry, but not from Quartz". There are many concepts embedded in this case, but if you're sensemaking it from the perspective of how to deal with AI, meaning you're reading it through the lens of: how do I deal with a disruptive technology that's sweeping my industry, causing bankruptcies and unemployment — then I'd highly recommend not paying too much attention to the first part of the case. That part lays out the history, the industry structure, and how it ended up the way it did.

We're going to sensemake this case from the perspective of technological disruption first. There are many other concepts here too — the remarkable turnaround, the business skill Nicholas Hayek demonstrates, and the nature of the global luxury business, which really develops over the course of this case. We'll get to all of that. But I want to start with technological disruption, because as I'm recording this in 2026, it's probably top of mind. You're looking at AI as an incoming technology that's changing everything, and you're probably scared if it affects your industry — slowly at first, and then suddenly. That was certainly the case here.

I said earlier not to pay too much attention to the history and structure, because if you were an operator or business owner in the Swiss watch industry during that period, it's highly unlikely you could have sensemade and conclude, "The reason we're so badly off is actually our production issues — we're unrationalised due to a hundred years of history, and there's this statute that only got abolished in 1971, just a few years before the crisis really hits." Nor would you have had the presence of mind that Donzé had as a historian, calmly looking back on the period, pulling up national export data from the Swiss authorities, comparing it with Japanese watch production data, and concluding that the Swiss were losing out because of production, and that this was fundamentally a production crisis. You wouldn't have known any of that. All you would have seen is your friends getting fired, firms going bankrupt, and you'd feel panic and fear. Bear in mind that this entire wave of closures and death in the industry continues for a full decade, from 1975 all the way to 1985.

Hayek comes in in 1983, and he certainly knows nothing about the watch industry — none of the root causes. He doesn't even know why he's looking at a mess of unrationalised, illogical, redundant companies. All he knows is that the banks have called him in, and this is his speciality. He's done 25 years of consulting on exactly these kinds of problems with industrial companies. Just a few years earlier, he had saved the entire German steel industry using the same approach — rationalising a batch of small and large firms, getting them to merge, fixing production problems, upgrading factories, and selling off redundant factories and machinery that shouldn't be in use. He treats this as a clear-cut production problem. And of course, history turns out to vindicate that. But if you're an operations expert, which Hayek absolutely was, being presented with two holding companies filled with redundancy should fill you with excitement, because this is exactly your wheelhouse and you know precisely what to do.

I just want to take a step back and point out that his sensemaking is very oriented towards the outcome he wants to achieve: save the banks' loans. A group of three or four Swiss banks, with UBS at the head, had lent too much money to ASUAG and SSIH. The sensemaking Hayek was doing in those early years was purely around how to save those two companies and make sure the banks didn't lose money on the enormous credit lines they'd already extended to keep them afloat. That was it. There's no way he could have predicted how the luxury business would emerge over the next two decades. There's no way he could have predicted that Swatch — the plastic watch — would even be possible. He just wanted to solve a problem.

I think this is going to become more and more common as we see other cases of sensemaking under huge uncertainty. All the big questions — how did we get here? Why was this industry so vulnerable to this particular technology? — only get worked out years later, when the dust has settled. When you're in the middle of it all, you're just sensemaking what's directly in front of you. Hayek proposes the merger, does what he's good at, and it takes six years to rationalise production.

One question that immediately pops up: why does he take an equity stake? Why does he hitch his wagon to this horse? He's done 25 years of work. He's consulted for large companies like Nestlé. The fact that the banks went to him tells you his reputation stands for something — saving the German steel industry is not a small thing. We don't really know why he buys into SMH. His fortunes certainly changed completely because of it; at the time of his death he's worth a couple of billion dollars, and he passes the business on to his children. But if I were to speculate, I'd say he sees an opportunity — a chance to buy in at the bottom of a set of actually fairly good assets. And even if all these Swiss watch companies turned out to be finished, he was quite confident he could protect his downside, because he had already turned the company around and put it back in the black within just a year of rationalising production.

So then the question becomes: how high is the upside? Can you turn an ailing company into a surviving company — which he does within a year — and then turn that surviving company, limping along, into a genuine growth story? Because Hayek buys in in 1985, he becomes very motivated to figure that growth story out. That's actually why he gives Swatch, the plastic watch, a shot. Swatch is really what allows SMH to thrive.

It's very tempting to say these people are geniuses who can predict the future. But Hayek was operating under uncertainty, just as we are today with AI. We don't really know what's going to happen next or what the opportunities are. Hayek made a prudent decision based on risk and reward. He was quite sure his downside was protected; in the worst case, he likely can sell off the equity after fixing the business and paying off the debt. It's not a home run return, but it's a good enough return for the years of his involvement. And remember, he is 55 years old at the point he gets involved with the Swiss watch industry project. He'd been running a consultancy for 25 years, and a consultancy is not a great business to pass on to your children, nor is it easy to retire on. He probably wasn't poor, but the equity value of a consulting firm is nowhere near that of an industrial company.

The reason I keep hammering on this is that we tend to think we need to see further than everyone else. But in times of large disruption, it's very difficult to see how things will shake out. The proof of the pudding here is that it wasn't even possible to imagine Swatch could win. It wasn't possible to imagine that globalised end-consumer markets — with marketing executed identically across the world — were achievable. That was something they learned only by doing. Then they combined that insight with another: Biver is doing this interesting thing with Blancpain in a corner of the Swiss watch industry. It's a very tiny company, but what he's doing there is interesting. Maybe we can bring him in, take what he's doing, combine it with our insights about globalised marketing, apply rationalised production, and do mass production of luxury watches. What's there to lose?

All of this emerges step by step over the 1985 to early nineties. The strategy only really starts humming in the late nineties — around '95, '96, '97 — when Biver is already part of SMH and executing the Omega strategy.

Let's move on to the next frame. I really can't help but admire Biver's skill. At the time, much of what he did was probably worked out from his experience with Blancpain. Today you can go to a luxury business course at business school and find frameworks for everything Biver does in this period. But he had to invent it. I admire that. And I want to point out that not even Biver could have seen from the very beginning what was possible.

Effectuation is a huge part of this. You take action to generate information, and based on what you learn, you see new possibilities — maybe I can take this approach, or combine it with that other resource, or use the scaled, rationalised production we have to push watches through a distribution channel. Also, notice how a lot of this comes together at just the right moment. I like to use distribution rationalisation as an example. If you're rationalising production, the next logical step is obvious: you have five sales offices for five different brands — Rado, Tissot, Omega, and so on — so you combine them into one. The unexpected consequence of that, much later, is that centralised sales and marketing makes it possible to execute the rehabilitation strategy Biver then uses to segment the various luxury watch brands to target different markets. There's very little long-range strategic insight here, and much more a mix of some strategic thinking, problem-solving, and using whatever resources are to hand. It's not superhuman at all.

I'd wager that whatever happens in this AI boom and bust, it'll be the same. You're trying to solve problems, and that reveals certain things about the world, and you take that information and run with it, combining it with other things, constructing new frames, and so on. Hayek is celebrated across Switzerland as a genius at the time of his death. I don't think he was more clever than you or I. He had real skill in operations — let's not take that away from him — but he was opportunistic, he took the right risks, and they weren't even especially risky risks. His downside was protected at every step.

So let's talk a bit about Hayek's business expertise, and Biver's too — though Biver's is harder to pin down. I'd place Biver mainly on the demand side of the triad, with some presence on the operations side as well. As a reminder, business expertise broadly splits into three categories: skill at operations, skill at demand, and skill at capital. Looking at Hayek, it's obvious he is very skilled on the operations side. What he does — coming into an incredibly complicated, large conglomerate, rationalising production, shutting down divisions, moving workers between factories, and making sure you don't run out of cash throughout — is very difficult. There's certainly some capital expertise involved too, because you need a firm grip on the numbers during a rationalisation, otherwise you'll go bankrupt before you fix everything. The fact that he turned it around and put it in the black within a single year of reorganisation speaks strongly to that ability, which shouldn't surprise anyone — this was his bread and butter.

What's significant is that later, once he has a substantial equity stake in SMH and needs to build growth, he starts reaching out to figure out the demand side of the triad, where he has much less skill. He knows nothing about watches. He learns, improvises, and tries to work out whether Swatch could work. What the case doesn't mention is that he launches a number of other watch brands during this period, many of which fail, but it doesn't really matter because he can afford those failures. By this point SMH is in the black, and given his well-documented conservatism — we know he's conservative because he refuses to take on more bank debt and refuses to bring in more equity partners. It just so happens that Swatch works. If Swatch had not worked, this story could have been very different. But Swatch working gives him the ammunition to make other bets with brands that go nowhere.

The fact that he acts entrepreneurially speaks strongly in his favour. Not every good business person who is strong across the triad would act as entrepreneurially as he does. And on the capital side of the triad, he's not particularly sophisticated. It's very straightforward — collecting cash, putting it on the balance sheet, slowly consolidating control, buying out investors, and ending up in a situation where the Swatch Group is essentially a family company. He is no John Malone. He's not creating fancy capital structures or issuing complex financial instruments to finance expansion. That's just not his style, and that's perfectly fine.

Just to recap: the main theme I keep returning to is that you have to be light on your feet, and there's no superhuman prediction going on here. Nobody is clever enough to predict all the possible outcomes that can emerge from a disruptive technology — there are simply too many moving parts. Hayek couldn't have imagined Swatch would work. He couldn't have imagined that globalised, standardised marketing was possible, and he couldn't have imagined that would in turn lead to a luxury business strategy where you use a brand at the low end and a brand at the super high end to create space for an affordable luxury brand in the middle — one that's still affordable at the bottom end and generates all the cash. That shape of business is nowhere in anybody's minds at the outset. I think even Bernard Arnault at LVMH is still working it out during this period; they all sort of discover it together around the same time.

Similarly with AI, it's not going to be clear what the opportunities are. You just have to keep putting one foot in front of the other, effectuating, and taking bets that never take you out of the game. The proper term in effectuation is affordable loss bets. Looking at Hayek's story, at no point is any of his personal wealth ever truly at risk. In the worst case, everything fails, he sells his equity perhaps at cost — though probably not at cost, since he's turned the business around — and goes back to his engineering consultancy, perfectly fine.

Anyway, I hope that gives you something to think about. It'll be interesting to see what you observe that I didn't, and I'm happy to hear from you.